Find product information in seconds with our generative AI-search. Regardless if you are searching for basic knowledge, comparisons or specific details, you can save time and frustration. SKF holds extensive data on its website. Finding specific product information within such a large resource can be difficult and time-consuming, and even the most experienced can find themselves stuck in a maze of data. Asking SKF’s generative AI-assistant (SKF Product Assistant) helps you find the right answer, save time, money, and a whole lot of frustration. “What is the limiting speed of bearing 6205?” “Why use hybrid ceramic bearings?” “What does designation HC5C3 mean?” “Compare .... and present in table” How to find product information in seconds Go to the search bar on skf.com and enter your question. Activate the AI-search toggle and click search. Unlike traditional search engines, SKF’s AI understands?questions, not just keywords. You can ask about e.g. product specifications, comparisons, prefix and suffix look-up or just basic product knowledge, and get answers that make sense, presented in the way you prefer. Delivering value Today, application engineers often spend a lot of time answering customer questions, however with this generative AI assistant they can answer questions more quickly and also have time for more engagements and discussion with customers.
"Not having to search on the website and catalogs makes everyday life easier. And being able to copy many answers and send them directly to the customer is golden”, says Marcus Ekhamn, SKF Customer Experience Representative. More reliable SKF's AI assistant has been thoroughly developed and validated by our application engineers, providing as accurate and reliable answers as possible based on SKF's extensive product data and application knowledge. This is precisely what makes our assistant unique and more reliable compared to the general solutions available online. But as with all generative AI, answers should be verified. Looking forward In one month, the assistant answered 84,000 questions from 187 countries in 98 languages. “We’re very excited and proud that we everyday help both our customers and employees to more efficiently search information in a few seconds”, says Olof Andreassen, AI Delivery Manager, SKF. We continuously develop the assistant to make it even better, and we look forward to making some new functionalities available that are currently being tested internally. The SKF Product Assistant is also being implemented in some of our apps and programs. SKF’s AI assistant is here to help you work smarter, not harder
